Responsible Gaming

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, personal strategies or the outcome of earlier games. A winning streak does not mean that a future win is more likely, and a loss does not create an obligation or opportunity to keep playing until money is recovered.

Before using Vanguard Casino, decide how much time and money you can comfortably spend. Only gamble with money set aside for entertainment after essential costs have been paid. Never use money needed for rent, bills, food, education, transport or other commitments. Do not borrow money, use credit, sell belongings or rely on gambling to improve your financial position.

• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and household finances.
• Do not chase losses or increase stakes because you want to recover money.
• Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape personal problems.
• Treat wins as part of the gambling experience rather than as income.
• Keep your account information private and do not allow other people to gamble through your account.
• Check your gambling activity regularly so that your actual behaviour is clear.

It can also help to discuss your limits with someone you trust. A friend, partner or family member may notice changes in your behaviour and provide useful support. If gambling is causing concern, taking action early is usually easier than waiting for the problem to become more serious.

Recognising possible gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can happen to anyone, including people who have gambled without concerns in the past. You do not need to wait until there is a major financial loss before seeking help.

Signs that gambling may be becoming a problem

• Spending more time or money gambling than you intended.
• Thinking about gambling frequently or finding it difficult to concentrate on other activities.
• Increasing your bets to achieve the same level of excitement.
• Trying to win back losses by gambling more often or with larger amounts.
• Hiding, minimising or giving misleading information about gambling.
• Feeling restless, irritable or anxious when trying to stop or reduce gambling.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Neglecting work, study, family, friends, sleep or other responsibilities.
• Using gambling to cope with loneliness, stress, sadness, anger or other difficult feelings.
• Feeling regret, shame or distress after gambling, but continuing to play.

If any of these signs apply to you, consider stopping gambling and seeking independent support. You can also ask someone you trust to help you manage access to money, review your spending or stay accountable while you take a break.

Safer play tools and account controls

Vanguard Casino may provide account features designed to help you manage your gambling. Depending on the services available to your account, these can include deposit or spending limits, session or time reminders, activity statements, temporary breaks and self-exclusion. Read the information shown in your account carefully, as each tool may have different settings, waiting periods and effects.

Using limits

A limit should be selected before gambling and set at an amount you can afford to lose. A limit is not a guarantee that you will win, and it should not be treated as a target to spend. If you reach your limit, stop playing. Do not attempt to bypass a limit by creating another account, using another person’s account or changing your personal details.

Taking a break

A temporary break can provide time to review your habits and decide whether gambling remains appropriate for you. During a break, remove gambling applications or shortcuts, avoid gambling advertising where possible, and consider asking a trusted person to support you. If a short break does not feel sufficient, self-exclusion may be a more suitable step.

Self-exclusion

Self-exclusion is a request to prevent or restrict your access to gambling services for a selected period or, where available, for longer. It is intended for people who want stronger assistance to stop gambling. Once self-exclusion is requested, follow the instructions provided and do not try to open or use another account. If you are concerned about your gambling, consider self-exclusion before placing another wager.

If you cannot find the relevant controls in your account, use the available support channel on the website. Do not send sensitive financial or identity information through an unverified channel. Account controls may not take effect instantly, so stop gambling while your request is being reviewed.

Support for players in Australia

Independent help is available in Australia for people affected by gambling, as well as for family members, friends and people supporting someone else. Gambling support services can provide confidential information, counselling, practical assistance and help with financial or relationship concerns. You do not have to manage the situation alone, and you do not need to identify as having a gambling addiction before contacting a service.

Consider contacting a recognised Australian gambling support service, a qualified health professional, a financial counsellor or a community support organisation. If gambling is affecting your mental health, speak with a doctor or mental health professional. If you or another person is in immediate danger, contact emergency services in Australia.

• Ask for help as soon as gambling causes worry, conflict or financial pressure.
• Tell a trusted person what is happening and ask them to support your plan.
• Review bank accounts, bills and other commitments to understand the effect of gambling.
• Consider blocking gambling payments or restricting access to funds where appropriate.
• Remove saved payment details and gambling prompts from devices.
• Avoid alcohol or other substances when making decisions about gambling.
• Keep records of support requests, account restrictions and important decisions.

Support is also available for people affected by someone else’s gambling. Family and friends may experience stress, financial pressure or relationship difficulties. They can seek advice for themselves and do not need to wait for the person who gambles to ask for help.

Our approach to safer gambling

Vanguard Casino aims to provide clear information and tools that help players make informed decisions. We may take steps to protect account security, verify age and identity, monitor activity for safer gambling concerns, and respond to requests for limits, breaks or self-exclusion. Where appropriate, we may contact a player about their gambling activity or apply account restrictions in line with applicable requirements and our operating procedures.

Players must provide accurate information, keep account credentials secure and use only their own account. Gambling services are intended for adults who are legally permitted to use them in their location. Underage people must not access or use a gambling account. Parents and guardians should use device, payment and internet controls to help prevent access by minors.

Responsible gambling tools work best when they are used honestly and early. They cannot remove the risk of gambling or guarantee a particular result. If you believe you may be gambling beyond your means, stop playing now, use the strongest available account restriction and seek independent support. The most important step is to protect your wellbeing, finances and relationships.